Privacy Policy

idem is built to do work for you, and that means it sometimes handles personal information. This page explains what we collect, why, and your choices. For a quick version, see the FAQs on the home page.

What we collect

• Account info. Email, sign-in method, and basic profile data when you create an account.
• Content you provide. Messages, instructions, files, and the memory idem builds from your conversations.
• Integration data. When you connect third-party services, we access only the data you've authorized, and only as needed to complete tasks.
• Usage data. Diagnostics, performance, and feature usage to help us improve the app.

Where your data lives

Your data is stored on our servers (Railway, EU region). Connections are encrypted in transit. Secrets like OAuth tokens and API keys are additionally encrypted at rest with AES-256-GCM. Conversations, memory, and files live on Railway's encrypted storage volumes.

How we use it

• To run the tasks you ask idem to perform
• To notify you when tasks complete
• To improve the app's reliability and performance
• To respond to support requests

Model provider

To produce responses, idem sends your prompts and relevant context to Anthropic. We use Anthropic's zero data retention API, which means they process your data only for the seconds it takes to generate a response and do not store it afterward. Anthropic does not use your content to train their models, and neither do we.

What Anthropic sees

On each turn, Anthropic's model sees the current conversation, relevant memory entries, and any files you reference. It does not see raw integration data (your Gmail inbox, your full calendar, etc.) unless idem is actively pulling that data to answer your request. Secrets like OAuth tokens and API keys are never sent to the model in plaintext; scripts reference them by name and the value is injected at request time.

Subprocessors

• Railway (EU region): hosting and Postgres database
• Anthropic: LLM provider, zero data retention
• Cloudflare R2: file storage
• Apple: subscription processing via the App Store
• OAuth providers per integration you connect (Google, Notion, etc.)

No ads, no selling

idem is paid software. We don't sell your data, share it with advertisers, or run ads.

Your choices

• Review and edit the memory idem keeps on you, anytime, inside the app
• Disconnect any integration in one tap (revoking deletes the token)
• Delete your account to wipe your data instantly and irreversibly (conversations, memory, files, tokens)
• Contact us with privacy questions

Children

idem isn't directed at children under 13 and we don't knowingly collect their data.

Changes

We may update this policy. Material changes will be flagged in the app.

Contact

Privacy questions? Email support@idem.so.